FAQ'S

1. What makes Mansarat products unique?

Mansarat products are a blend of Swiss precision and Italian craftsmanship. Each piece is crafted from the finest leather, chosen for its quality and durability. Our products are not just accessories; they are a testament to the special bond between pets and their owners, designed with elegance and functionality in mind.

2. Are your leather materials ethically sourced?

Yes, ethical sourcing is fundamental to our brand values. We ensure that all our leather is sourced from suppliers who adhere to ethical and sustainable practices, respecting both the environment and animal welfare.

3. How should I care for my Mansarat leather product?

To maintain the quality and appearance of your Mansarat leather product, we recommend regular cleaning. Gently wipe the leather with a soft, damp cloth to remove dirt and grime. If it gets wet, pat it dry with a soft cloth. For more thorough cleaning, use a leather cleaner suitable for high-quality leather items. It's also a good idea to apply a leather conditioner periodically to keep the leather supple. Avoid using harsh chemicals or submerging the product in water, as this can damage the leather.

4. Do you offer international shipping?

Yes, we do offer international shipping. Shipping times and costs vary depending on the destination. Please refer to our Shipping Policy for more detailed information.

5. What is your return policy?

We accept returns within 30 days of purchase, provided the items are unused and in their original condition. Customized items, however, are non-returnable. For more information, please visit our Return Policy page.

6. Can I get a product customized?

Yes, we offer customization options for most of our products. You can choose from various colors, sizes, and personalization options. Please visit our individual product pages for more details.

7. How long will it take to receive my order?

The delivery time varies based on the product and destination. Typically, it takes between 5-10 business days for standard orders. Custom orders may take longer. You will receive a tracking number once your order is dispatched.

8. How can I ensure I choose the right size for my pet?

We have a detailed sizing guide on our website. It’s important to measure your pet accurately to ensure the best fit. If you have any doubts, feel free to contact our customer service team for assistance.

9. Are Mansarat products covered by a warranty?

Yes, our products come with a one-year warranty covering manufacturing defects. This does not cover damages caused by misuse, wear and tear, or accidents. For more information, please refer to our Warranty Policy.

10. How can I contact customer service?

You can contact our customer service team via email at info@mansarat.com or through our Contact Us page. We are dedicated to providing you with the best service and will respond to your inquiries as quickly as possible.