Every product on our site has its own product page, showing a range of images, and sometimes video. There is also information about colors, sizes, and other materials in which the item is offered. You can find a product page in several ways:
(a) Search. Enter the product name or number in the search box You’ll see everything from the site related to your product.

(b) Browsing. As you look through the product categories of our EShop section, you will discover product pages for all our items.

From the product page (see above), choose the color and size you need. Then add the item to your shopping bag.

If your preferred combination of color and size is unavailable, you will be offered a Merchandise Request Form. You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details.

Once you have everything you want in your shopping bag, proceed to the checkout. There are a few simple steps to purchasing:

login, if already registered, or create a new account. Otherwise, continue with your purchase as a guest.

Checkout. Insert personal data and delivery address, accept the Terms of Sale, select gift and shipping options, and verify your order details.

Payment. Select the payment method and submit your order.

Once payment has been authorized, we will send you an email confirming that we have received the order and are processing it.

As soon as your order is on its way, we will email you again with details of your order, an electronic invoice if required, and a link to track your delivery.

Items in our shop usually are in stock. Even if an item is in stock, however, please be aware that another customer could buy an item you want before you complete the order - even if the item is in your shopping bag.

If your preferred combination of color and size is unavailable, you may let us know through our Customer Service team. They will then contact you directly with more details. You will be notified when the product is back in stock.

We unconditionally guarantee that every item we sell is 100% authentic. We cannot comment on, or guarantee, the authenticity of any products bought from other websites.

We offer a sizing chart on each product page to show various international conversions.

No. You can place an order as a guest.

But, registering with our site allows you to:

Track your orders and look back at previous purchases

Request returns or exchanges

Save addresses for easier ordering

Manage your account details and order history, and see the status of your orders

We use your IP address to determine your location and currency.

Don’t worry. Just follow the ‘Forgot your Password’ instructions under ‘Login’.

Payment by credit card:

For orders shipped in the United States, Europe and Middle East,we accept Visa, MasterCard, Google Pay, Apple Pay, UnionPaym, and American Express

Your online security is important to us. The page on which you enter your card details is directly operated by Shopify, which is PCI-compliant using industry accepted security technology. All orders on our site are processed through our payment provider PCI-compliant company using industry accepted security technology.

We store your address details securely, to save you having to enter them every time.

Unfortunately we currently do not offer over the phone sales.

No. We are sorry, but we cannot combine orders, or add items to an order once it has been submitted.

We will email you to confirm we have received your order, and are processing it. Once your order has been shipped, we will send you another email with tracking details and an electronic invoice as described in the applicable Terms of Sale.

For orders shipped in Europe (Russia included), the United States, Japan and United Arab Emirates, your card will only be charged once your order has been shipped as described in the applicable Terms of Sale. If any of the items you ordered are not available, you will not be charged for them. In the rare situation that none of your ordered items are available, or if there is a problem authorizing your card, our Customer Service team will contact you by email.

Yes, you can send any item as a gift. Every gift item is sent gift-wrapped in our signature gift boxes with ribbons. You can add a personal message by adding a note during your checkout.

Yes, your user account has an address book which allows you to automatically save and edit addresses for easy reference in the future.

We only ship your order once all the payment and delivery details have been approved. All charges for delivery will appear directly on your checkout page after you have selected your shipping address.

Within the E.U.we ship using DHL express and your order should arrive within three to five business days.

Within the U.S.we ship using FedEx and we offer two shipping options:

Regular:Order should arrive within 7 business days.

Expedited:Order should arrive within 3 business days.

Within UAE:We ship using DB Schenker, DHL, and Aramex and your order should arrive within one to three business days.

Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery.

Any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you resulting from any delays in delivery.

Our Eshop offers direct delivery services to the countries listed below. If you would like to inquire about delivery to another country/region please contact our Customer Service by email.

North America:

United States

Middle East:

United Arab Emirates
Qatar
Saudi Arabia
Kuwait
Bahrain

Europe:

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Poland
Portugal
Monaco
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Netherlands
Ukraine
United Kingdom

Please note that unfortunately we are not able to deliver to European Countries with special tax exemptions, Post Office Boxes or U.S. territories including the U.S. Virgin Islands, Puerto Rico, and Guam.

Unfortunately not. If you need items sent to different addresses, please place a separate order for each address. For corporate orders, please contact our Customer Service team.

Unfortunately not, so please make sure you provide a suitable delivery address.

Each item in your order will be delivered in one of our signature colored gift boxes.

Once your order has been shipped, we will send you an email confirming the shipping details, with a tracking number. You can always view and track the status of your shipment by logging to your account and clicking the relevant order.

For Same Day Delivery, to check the status of your delivery, please contact our Customer Service Team directly by email.

Orders Shipped to the European Union:

All orders shipped in the European Union are already inclusive of VAT by default.

Orders Shipped to Ukraine:

There may be customs charges to pay directly at the courier at the time of delivery.

Orders Shipped to the United States:

For orders shipped to the United States, any taxes and duties are calculated according to the value of your order, your billing address and your shipping destination as applicable by law. Please refer to the applicable Terms of Sale for information regarding taxes.

Restrictions in delivering some products to California, U.S.:

Pursuant to California penal code, we cannot ship orders for products that contain python or other prohibited materials to the State of California.

If you have any questions or concerns, please feel free to contact our Customer Service and we will respond as quickly as possible:

For orders shipped in Europe, please email our Customer Service team at customerservice@mansarat.com

The following policy applies only to Goods purchased on our Website. We cannot accept returns/exchanges of Goods purchased on other websites, in physical stores, or Goods from countries where we do not ship merchandise directly.

For orders delivered to Russia, we will not accept returns for changing the color or size of the items. If you would like a different item, you should return your purchase and place a new order.

Items received as gifts cannot be returned or exchanged.

You may return or exchange (for color or size) any item you have purchased through the Mansarat website within thirty (30) days after the products are received.

The above policy applies only to products purchased on our website (www.mansarat.com). We cannot accept returns or exchanges for products purchased on other websites, or Goods from countries where we do not ship merchandise directly. You can read our complete return and exchange policy in our Terms and Conditions.

Please note that the right of withdrawal does not apply to products belonging to any of the following categories:

• Customised products

Please visit the dedicated section.

We will maintain your personal information in accordance with the applicable Privacy Policy posted on the Site and will maintain reasonable procedures to protect the security of your personal information from unauthorized access, use or disclosure. For further details please read our full Privacy Policy available in the Legal section of our site.

You have the right to return Products for quality problems provided that you have the original Receipt. This policy applies both to items purchased by you and items you received as a Gift. You can find more information listed in our Terms and Conditions.